Where is my order?
All orders are posted within 24 hours of completion (excluding weekends), provided all items in your order are in stock, we will always do everything we can to get your order in the post as quickly as possible.
Occasionally we may run out of stock of one particular item in your order, which may delay despatch by a few days, normally if this happens we send the items that are in stock immediately, and any out of stock items will normally be sent a few days later. Weekly deliveries from our suppliers ensure that we never wait for more than 1 week for an item to be restocked. We will always try to get your order to you as quickly as possible.
Orders to international countries may occasionally be delayed, if they have a backlog at the customs entry point of your particular country, we have no control over how long an item takes to clear customs, but its normally only a few days at most.
Missing Product Images:
During high traffic periods, some product images may not immediately show up on a product page, its usually due to the heavy server load created by lots of people opening multiple pages at the same time, so just refresh your browser and the missing images will load up.
Patchdepot.co.uk is hosted on its own dedicated server, and we have recently upgraded the server, but the problem still happens occassionally. Further upgrades and improvements will be implemented over the next few weeks.
Iron on patch fixing instructions: (iron on instructions are also supplied with every order).
To activate the heat seal on your patch, follow these simple directions.
1. Heat iron to 400 degree’s (equivalent to the ‘cotton’ setting on your iron).
2. Pre-heat fabric where the patch is to be placed for 10-20 seconds.
3. Place heat seal side of patch on the garment and cover with a fine cloth to prevent staining or damage from the iron.
4. Turn garment inside out and iron back side of patch for 20-25 seconds.
5. If edges lift or turn up, repeat step 4.
Other patch fixing options: For when its not wise or practical to use a hot iron on a delicate surface, leather motorcycle seats would be an example.
You do have to be careful with leather and a hot iron isn’t always the best option, you could try one of 2 other options (at your own risk!)
Option 1) Carefully heat up the glue on the rear of the patch with a hairdryer on a low fan with high heat, and when it gets soft & tacky just press it on and apply pressure with a cold iron or anything flat and heavy for about 2 minutes and it should stick well once the glue has cooled and solidified.
Option 2) The rear of the patch is usually smooth and flat because of the glue coating, so you could use some serious superglue and spread it over the existing cold glue as it will stop the superglue from seeping through the patch, fix to the desired surface and apply pressure for as long as it takes the superglue to dry.
